Sanya Phoenix International Airport provides free WiFi in domestic terminals, international terminals, VIP terminals and other areas. Passengers can use their smartphones, tablets, or laptops to access the internet through the airport’s free WiFi.

Here’s how to use it:

01 Take out your smartphone or mobile device and open the settings. Click on “WiFi” and connect to “Airport wifi Free”.

02 Enter your phone number to receive the verification code via SMS for internet access.

03 For Non-Chinese Mainland mobile users, please tick the  circular button on the page.Currently, the service supports most international phone numbers. If you can not receive the verification code, please understand.

Intensive Intelligent Terminals:

The airport's departure halls are equipped with intensive intelligent terminals, offering passengers free phone services, and information inquiries.

China Construction Bank 95533

ATM Machine, China Construction Bank Co., Ltd. Sanya Branch, Gate 4, Departure Hall of 2nd Floor, Terminal 1 Building

Huimin Village Bank 0898-38210862

ATM Machine, Sanya Huimin Village Bank Co., Ltd. Gate 4, Arrival Hall of 1st Floor, Terminal 1 Building

Bank of Communications 95559

ATM Machine, Bank of Communications Co., Ltd. Sanya Branch, Gate 4, Departure Hall of 2nd Floor, Terminal 1 Building 

Rural Commercial Bank 0898-38858888

ATM Machine, Sanya Rural Commercial Bank Co., Ltd.  Gate 4, Departure Hall of 2nd Floor, Terminal 1 Building

Hainan TransForex Currency Exchange Co., Ltd. and Tianjin Bohai TransForex Currency Exchange Co., Ltd. currently offer the following services:

1) Currency Exchange: currency exchange services are provided for major currencies such as USD, EUR, GBP, HKD, CAD, AUD, TWD as well as MYR, RUB, THB, PHP, JPY, and KRW. Customers can make online reservations and withdraw cash at designated locations.

2) Tax Refund Services, including Euro tax refund business, etc.

Store Locations:

1. Opposite the baggage sorting area in the international arrival hall of Sanya Phoenix International Airport.

2. Opposite the duty-free shop in the isolation area of the international terminal.

Operating Hours:

Services are available two hours before the arrival and departure of international flights in the international terminal.

Service Hotlines:

0898-88289461/88289655

Introduction:

As passenger traffic increases, Sanya Phoenix International Airport has updated the layout of airport restrooms, which includes increasing the number of restroom stalls and adjusting and upgrading the existing restroom facilities, aiming to make the user experience more comfortable and convenient.

Locations:

Domestic Terminal (21 sets):

1 Second-Floor Departure Hall:

Next to Departure Gate 1

Next to the Police Office near Departure Gate 3

Next to Departure Gate 5

Next to Departure Gate 7

2 First-Floor Arrival Hall:

Next to Arrival Gate 1

Diagonally across from the Emergency Room near Arrival Gate 2

Next to the luggage storage near Arrival Gate 3

East side of Arrival Gate 5

Next to Lost and Found near Arrival Gate 8

3 Second-Floor Departure Lounge:

Opposite Boarding Gate 202

Opposite Boarding Gate 205

Opposite Boarding Gate 208

Opposite Boarding Gate 211

Opposite Boarding Gate 215

Opposite Boarding Gate 217

4 First-Floor Departure Lounge:

Opposite Boarding Gates 105-109

Opposite Boarding Gates 110-114

Opposite Boarding Gate 117

5 Baggage Claim Hall:

Next to the Arrival Exit A of the westward expansion area 

Diagonally across from the Terminal 1 Arrival at Ocean Eye , Wuzhizhou Island 

Next to the Terminal 2 Arrival Entrance Passage

International Terminal (7 sets):

1 Departure Hall: Near the Information Counter

2 Check-In Hall: Next to Check-In Counter G1

3 Departure Lounge: Next to Duty-Free Shops, Next to Boarding Gate 101, Next to Boarding Gate 104

4 Arrival Hall: Next to Customs passageway

5 Baggage Claim Hall: Next to Baggage Carousel 23

Integrated Complex (7 sets):

1 Taxi Lane

2 South Side of the Bus Parking Lot

3 Southwest Side of Building B, 3rd Floor

4 East Side of Building B, 4th Floor

5 West Side of Building B, 4th Floor

6 Next to the Bus Stop of North Square 

7 Next to the Tourist Center

Kind Reminder:

Please take care of your boarding passes, identification documents, luggage, and other personal items when using the restroom. If you are traveling with children, please keep a close watch on them.

If you need assistance, feel free to call the airport staff at any time.

Sanya Phoenix International Airport provides 13 smoking areas within the terminals, including 11 in the domestic terminal and 2 in the international terminal, catering to passengers with a smoking preference.

Smoking Area Locations:

(1) Domestic Terminal

Near Domestic Departure Gate 1, 2nd floor, outside the terminal’s control area

Near Domestic Departure Gate 2, 2nd floor, outside the terminal’s control area

Near Domestic Departure Gate 4, 2nd floor, outside the terminal’s control area

Near Domestic Departure Gate 7, 2nd floor, outside the terminal's control area

Near Domestic Arrival Gate 1, 1st floor, outside the terminal’s control area

Near Domestic Arrival Gate 2, 1st floor, outside the terminal’s control area

Opposite Domestic Arrival Gate 3, 1st floor, outside the terminal’s control area

Near Domestic Arrival Gate 5, 1st floor, outside the terminal’s control area

Near Domestic Arrival Gate 8, 1st floor, outside the terminal’s control area

Northwest side of the Bus Parking Lot

South side of the Airport Bus Stop

(2) International Terminal

East side of the parking lot in front of the international terminal

Near the entrance of the Arrival Hall at the international terminal

Near the entrance of the Departure Hall at the international terminal

The Mother and Baby Room is a temporary resting area designed for mothers traveling with infants and young children. Inside the room, there are private nursing areas, a children’s play area, and a baby care area. Multiple mother and baby travelers can use it simultaneously. Additionally, it is equipped with baby cribs, safe power outlets, paper towels, a drinking water dispenser, a bottle sterilizer, a milk warmer, an emergency call device, and other service facilities.

Locations:

1) Domestic Terminal 1: Opposite Boarding Gate 208

2) Domestic Terminal 2: Opposite Boarding Gate 217

3) International Terminal: Opposite Boarding Gate 103

Warm Tips:

1. To create a safe, private, clean, and comfortable environment for both the baby and the mother, boarding reminder services are not provided in the Mother and Baby Room. Please pay attention to airport announcements while nursing or resting to avoid missing your flight.

2. The Mother and Baby Room serves as a children’s play area, a baby care area, and a nursing facility. To prevent accidents and ensure safety, surveillance cameras are in place, covering the children’s play and rest area and the baby care area. To ensure privacy, the nursing area is not under surveillance, so please take care of your children.

3. For the safety of your children, do not leave them alone in the room.

First Aid Station:

The Medical First Aid Center is located outside the secure area of the domestic Terminal 1 Arrival Hall, providing passengers with paid general medical assistance and emergency medical services within the airport. It is equipped with advanced life support ambulances, standard ambulances, common medical emergency drugs, and related medical emergency facilities to meet daily medical emergency needs. It offers pre-hospital emergency care and transfers, medical observation, outpatient treatment, and other professional medical services.

First Aid Room:

The Medical First Aid Center’s first aid room is located opposite Boarding Gate 208 on the west expansion corridor of the departure lounge on the second floor of the domestic Terminal 1. It provides paid emergency medical services to passengers in the departure lounge, equipped with essential emergency medical drugs and medical equipment. The first aid room offers outpatient treatment, medical consultations, and emergency medical assistance as an extension of the first aid station’s services.