Who We Serve:

Passengers flying for the first time on domestic or international flights operated through Sanya Phoenix International Airport.

First-Time Flyer Helpline:

Dial 0898-9612333 and press extension 5.

First-Time Flyer Service Desk:

Located in the departure hall within the terminal, our “First-Time Flyers Service Desk” is set up to assist those who are new to air travel. When passengers indicate they are flying for the first time, our staff will patiently walk them through the entire boarding process. We’re here to alleviate anxieties, answer queries, and guide you through every step, ensuring a worry-free journey from start to finish.

Pocket Guide Map:

At the inquiry counters in Terminal 1 and 2, we provide “Flight Guide Maps” for first-time flyers. These maps indicate the distribution of boarding gates and the routes in Sanya Phoenix International Airport, including an overview of the boarding steps and the time required to reach the boarding gates. They serve as a clear and precise “pocket guide” for “first-time flyers ”.

Security Check Pamphlet:

Our security check pamphlet outlines the inspection process and requirements for carry-on items, offering “first-time flyers” an educational overview of what to expect during air travel. This initiative is part of our commitment to providing empathetic and warm services throughout the security screening process, exclusively designed for “first-time flyers”.

Priority Security Screening:

Our security check area includes dedicated personnel for orderly guidance. When first-time flyers approach, they will be actively directed to proceed with priority, ensuring smooth communication and a streamlined process, reducing any possible friction or confusion.

In addition to the above services, the airport has also established “first-time flyers” informational signage in various areas. Security screening monitors display the service symbols for “first-time flyers”, and prominent signs are placed to assist passengers in seeking help immediately. In case of flight disruptions like delays, our staff will promptly assist “first-time flyers” with ticket changes, refunds, dining, transportation, accommodation, and more, ensuring comprehensive support and care throughout their journey.